Older People Living with Cancer

Peer advocates supporting older people affected by cancer

Improving Cancer Patients Experience: A Top Tips Guide

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The National Cancer Patient Experience Survey 2010 generated over
67,000 responses and covered over 50 topics. It showed enormous
variation in patient experience between and within Trusts. As such it
provided evidence of where efforts to improve the experience of cancer
patients should be targeted.


Experience of care matters as much to most patients as clinical effectiveness
and safety. Good patient experience is linked to improved patient outcomes
and lower costs, and contributes significantly to the reputation of health and
social care providers.


Improved patient experience is strongly connected with patients’ well-being,
their ability to understand and relate to professionals, and their ability to achieve
greater independence and take personal responsibility for their care choices.
Patient-centred care also produces lower overhead costs, lower per-case costs
and shorter stays.


The National Cancer Patient Experience Survey 2011 offers an updated
opportunity for Trusts to understand and improve patient experience for a
growing number of patients.


Today, over 1.7 million people are alive with a cancer diagnosis in England.
By 2030 this number will double and around a third more cancer diagnoses
will be made each year.


Follow the link to access your copy of this important new publication.


http://www.macmillan.org.uk/Documents/AboutUs/Commissioners/Patientexperiencesurvey_Toptipsguide.pdf

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Author: kathparson

Chief Executive of Older People's Advocacy Alliance (UK)

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